As your good self is already aware of the market globalization, the Indian business and service sector is gearing up for challenges of new business/ competitive environment, viz., implementation of Quality System and ISO 9001: 2000 is one of the appropriate step in this direction for sustainability. With the globalization of markets and shrinking of economic boundaries 'Quality' has taken center stage operations of all organisations. The Business and service sector whether it is manufacturing  or service is gearing up for challenges of new business / competitive environment, viz., implementation of Quality System and ISO 9001:2000 is one of the appropriate step in this direction for sustainability. Quality Management is going to be the biggest competitive issues of the present 21st century. Both the existing industries and the upcoming industries have become conscious of the importance of Quality Systems Management for efficient working of their organization and giving quality services and value to customers thereby enhancing their competitive advantage.

Consider the facts (source MORI/SGS-ICS) that with ISO certification:: 83% realized improved management control 82% realized improved customer satisfaction 62% said it improved the ability to win work 61% stated a more motivated workforce 60% realized improved productivity 60% saw reduced waste 52% stated it improved marketing 50% had reduced costs 49% realized increased market share.